FAQ

Q: When is the studio open?
A: We are open Monday through Friday 9am -5pm. Weekends and holidays by appointment only.

Q:  How do I pay for my portrait session?
A: Payment in full is required to secure your appointment and can be done over the phone with a credit card. We will email your receipt and confirmation of your portrait session and presentation appointment. A studio credit will be issued if you are unable to attend your appointment. No refunds are available.

Q: When do I view my portraits?
A: Your photo presentation is scheduled two to four weeks following your photo session. Using our 55” flat screen TV in a cozy atmosphere, you will watch a slide-show presentation of your portraits set to music. Our design consultant will work with you to collect a series of images that you love, which will be tailored to the individual needs of your family and home.

Q: When do I place my order?
A: Due to the custom nature of our work, orders are placed at the time of your projection appointment and paid in full. No images are held or put aside and all sales are final.

Q: Who should be present at the photo presentation?

A: Please make sure that all decision makers attend the presentation, as your portraits are an investment. We kindly suggest that only adults attend so that you may focus on the task at hand. Your presentation will be rescheduled for a later date if all decision makers are not present.

Q: How long is the photo presentation?

A: You should allow up to two hours for your photo presentation. As all sales are final, we like to ensure that you are not rushed.

Q: How long are the digital files kept?
A: We archive the images you select at the photo presentation indefinitely.

Q: How do I prepare for the presentation?
A: At your consultation we will review the various print options with you. Use the time leading up to your presentation to think about what you would like to see as an end result. If you are interested in fine art portraits for your home or office, take the time to measure the wall spaces available. Please feel free to bring color or fabric swatches with you so that we may coordinate your framing appropriately.If you have any questions regarding our policies, please call us before the presentation.

Q: Do I get to keep the digital files?
A: Digital files are shown at the presentation appointment but do remain the property of the studio. In certain cases, individual digital files are available to purchase.

Q: Is photo retouching included in the price of my prints?
A: Complexion retouching such as blemishes and wrinkles is included. If extensive retouching is required by the client a $100 per hour fee is applicable.

Q: Can I take my Hartshorn Portraiture prints to a photo store or copy shop and have copies made from them? 
A: Mac Hartshorn retains the copyright to all images. Unauthorized reproduction is illegal and unethical.

Q: When should I book for holiday cards? 
A: Holiday card photo sessions should be booked no later than September and October. All orders must be processed by November 1st to ensure delivery.

Q: Do you do weddings and events?
A: We do not shoot events but are happy to do engagement, wedding & bridal portraits here in our studio. Contact the studio to discuss shooting these portraits on location.

Q: What are the terms and conditions for the Referral Card Program?
A: The Referral Card Offer is valid for new clients that have not yet contacted the studio. If your referral books a session with us, you will receive a gift certificate for a complimentary 30 minute Mini-Shoot to be used within 12 months from date of issue.